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APPOINTMENTS - SEPTEMBER 2022

As from Thursday 1st September 2022, we will be offering again both face to face and telephone appointments.

Thank you for your patience and understanding during the changes we had to make.


Flu & COVID Campaign - 2022 

We are currently in the process of organising the Flu & COVID campaign for 2022, and we will contact our patients within the next few weeks to book an appointment.


Please note that the surgery will be closed in the afternoon on

Tuesday 13th September 2022 for staff training 

The telephones will also be unavailable as the system will be handled by the Out-of-Hours service who can be contacted by telephoning 111.   

In the event of an emergency, please dial 999

We will re-open on Wednesday 14th September 2022 as normal


Check out our new Facebook page at https://www.facebook.com/Ashcroft-Surgery-Wing-105152258557874


National Data Opt-Out Programme

NHS Digital is developing a new system to support the national data opt-out which will give patients more control over how confidential patient information is used. The system will offer patients and the public the opportunity to make an informed choice about whether they wish their confidential patient information to be used just for their individual care and treatment or also used for research and planning purposes.

Patients and the public who decide they do not want their confidential patient information used for planning and research purposes will be able to set their national data opt-out choice online.

And if you would like to opt-out, you can follow the process using the link below;



If you think you, your child or another family member may have coronavirus please go to the NHS website using the link below to check symptoms and follow the advice given by them. 

PLEASE DO NOT CALL THE SURGERY

https://www.nhs.uk/conditions/coronavirus-covid-19/

PLEASE BE AWARE THAT WE ARE UNABLE TO TEST PATIENTS FOR COVID-19 OR SUPPLY TESTING KITS.  PLEASE GO TO:

https://www.gov.uk/get-coronavirus-test TO ORDER A TEST



Coronavirus - Update

There is no longer a legal requirement for people with coronavirus (COVID-19) infection to self-isolate, however the public health advice for people with any of the main symptoms of COVID-19 or a positive test result is to stay at home and avoid contact with other people.

Due to the higher risk nature of health and social care settings, if a staff member tests positive they will continue with the lateral flow testing regime and self-isolate.

COVID-19 continues to remain a risk.  It is still possible to spread COVID-19, even if you are fully vaccinated. 

So that we ensure the safety of both our patients and staff, we kindly ask our patients to continue to wear a face mask whilst in the Surgery.

Coronavirus: how to stay safe and help prevent the spread – GOV.UK (www.gov.uk)

 Use the 111 coronavirus service

Only call 111 if you cannot get help online.

Further information is available on https://111.nhs.uk/covid-19/


PROTECTED LEARNING TIME/STAFF TRAINING DATES FOR 2022-23

Please note that the surgery will be closed on these dates from 12.00pm.

The doctors and staff will be attending a training session on these dates therefore the surgery will be closed from 12 noon. 

The telephones will also be unavailable as the system will be handled by the Out-of-Hours service who can be contacted by telephoning 111.

Any requests for appointments, prescriptions and blood test results will have to wait until the surgery reopens the following day.

2022

Tuesday 5th April
Wednesday 11th May
Tuesday 14th June
Wednesday 13th July
August - NONE
Tuesday 13th September
Wednesday 12th October
Tuesday 15th November
December - NONE

2023

Wednesday 18th January
Tuesday 21st February
Wednesday 15th March 


IMPROVED ACCESS TO GP APPOINTMENTS

Top of Form

Local GPs are working together to offer patients better access to appointments in General Practice in Buckinghamshire, known as the ‘Improved Access’ Service.  This means that you can now book an appointment in a practice local to you:

  • Up until 8pm from Monday to Friday
  • From 8am until 1pm on Saturday
  • From 9am until 1pm on Sunday (at one of the three FedBucks Improved Access Hubs located across the county)

North Aylesbury Improved Access GP Surgeries

Patients registered with any GP Surgery within North Aylesbury will be able to access this service via the participating surgeries in their area.   These surgeries are:

  • The Swan Practice
  • Norden House Surgery
  • Ashcroft Surgery
  • Edlesborough Surgery
  • Wing Surgery

All appointments need to be pre-booked, either in advance or on the day. 

How to book an Improved Access appointment

Ring your GP Surgery as normal. If you would like an Improved Access appointment, the reception staff will tell you where clinics are being held on what day, and the times of the available appointments. A convenient appointment will be booked for you. If you use this service, it is very likely that you will be seen by a clinician from another surgery and not your own GP. The receptionist at your GP surgery will be able to provide details on this service to help you book an appointment.

THIS IS NOT A WALK IN SERVICE – if you need urgent medical advice after 6.30pm, please phone NHS 111. NHS 111 will enable you to talk to a GP and book an urgent GP appointment if necessary. You can also use our local online symptom checker, Health Help Now (http://bucks.healthhelpnow.nhs.uk/) to help to find the right service in Buckinghamshire for your health needs.


WALK IN APPOINTMENTS

We have recently had an increase in patients coming into the surgery and expecting to be seen without an appointment. 

Unfortunately as we are not a Walk-In Centre, patients can only be seen if an advance appointment has been made.

You should go to the Urgent Care Centre if you have an INJURY such as a possible FRACTURE, or new WOUNDS e.g. from injury or animal bite that may need washing out and/or dressing as they are set up to assess and treat these.

The nearest Walk-In Centre is Milton Keynes Hospital Urgent Care Centre


PRIVACY NOTICE

Please click on the link below for our full Privacy Notice which explains why we collect information about you, how that information may be used and how we keep it safe and confidential.

Privacy Notice - May 2018


TEXT MESSAGE REMINDER SERVICE

We are now using a text message service to send patients a reminder of their appointment.

Please could you check with Reception that we have your correct mobile telephone number.

If you do not want to receive a reminder by text please let our Reception staff know.


MISSED APPOINTMENTS

An average of 2 appointments are wasted EACH DAY by patients who do not turn up.

If you are unable to make your appointment please make sure you let our Receptionists know as soon as possible so the appointment can be offered to another patient.


ACCESS TO MEDICAL RECORDS

NHS England’s Patient Online Programme ‘Improving patient experience’ - access to medical records

In response to NHS England’s Patient Online Programme ‘Improving patient experience', from the 31st March 2016 you will be able to view your medical record online. If you already have access to online services i.e. booking appointments and ordering repeat medication, you may now also see other aspects of your medical record - medication, allergies and adverse reactions, test results, list of medical problems and consultation dates.

If you would like access to your medical record please see our online services page for details on how to request this.


ALLOCATED GP

All patients are allocated a named GP.

If you wish to know who your allocated GP is please contact Reception

Ashcroft Surgery patients are always welcome to book appointments with any available GP and are not restricted only to their allocated GP.


Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website