COVID-19 UPDATE 8th APRIL 2020 - We are aware that there is some confusion currently regarding patients waiting to receive letters regarding their health conditions and risk factors.
Please click on the document link below for more details:
COVID 19 PATIENT INFORMATION
Important information for patients with regards to the COVID-19 Coronavirus outbreak
ALL APPOINTMENT REQUESTS AND QUERIES WILL ONLY BE DEALT WITH BY TELEPHONE.
Patients with pre-booked appointments for GPs or Nurses will be contacted by our Reception Team.
Patients booking on the day appointments will be given a telephone appointment. The GP will advise you when they speak to you if you need to be seen in surgery.
OUR DOORS WILL BE LOCKED UNTIL 8.45AM.
ALL PAPERWORK, IE REFERRALS, SICKNOTES, ETC WILL BE POSTED TO PATIENTS.
PLEASE PUT MEDICATION REQUESTS THROUGH THE LETTERBOX.
THESE MEASURES ARE TO REDUCE FOOTFALL INTO THE SURGERY.
WE THANK YOU FOR YOUR PATIENCE AT THIS DIFFICULT TIME.
Stay at home if you have coronavirus symptoms
PROTECTED LEARNING TIME/STAFF TRAINING DATES FOR 2020
Please note that the surgery will be closed on these dates from 12.00pm.
The doctors and staff will be attending a training session on these dates therefore the surgery will be closed from 12 noon.
The telephones will also be unavailable as the system will be handled by the Out-of-Hours service who can be contacted by telephoning 111.
Any requests for appointments, prescriptions and blood test results will have to wait until the surgery reopens the following day.
Thursday 18th June
Wednesday 15th July
Tuesday 22nd September
Wednesday 21st October
Thursday 19th November
Wednesday 20th January
Tuesday 9th February
Thursday 18th March
IMPROVED ACCESS TO GP APPOINTMENTS
Top of Form
Local GPs are working together to offer patients better access to appointments in General Practice in Buckinghamshire, known as the ‘Improved Access’ Service. This means that you can now book an appointment in a practice local to you:
- Up until 8pm from Monday to Friday
- From 8am until 1pm on Saturday
- From 9am until 1pm on Sunday (at one of the three FedBucks Improved Access Hubs located across the county)
North Aylesbury Improved Access GP Surgeries
Patients registered with any GP Surgery within North Aylesbury will be able to access this service via the participating surgeries in their area. These surgeries are:
- The Swan Practice
- Norden House Surgery
- Ashcroft Surgery
- Edlesborough Surgery
- Wing Surgery
All appointments need to be pre-booked, either in advance or on the day.
How to book an Improved Access appointment
Ring your GP Surgery as normal. If you would like an Improved Access appointment, the reception staff will tell you where clinics are being held on what day, and the times of the available appointments. A convenient appointment will be booked for you. If you use this service, it is very likely that you will be seen by a clinician from another surgery and not your own GP. The receptionist at your GP surgery will be able to provide details on this service to help you book an appointment.
THIS IS NOT A WALK IN SERVICE – if you need urgent medical advice after 6.30pm, please phone NHS 111. NHS 111 will enable you to talk to a GP and book an urgent GP appointment if necessary. You can also use our local online symptom checker, Health Help Now (http://bucks.healthhelpnow.nhs.uk/) to help to find the right service in Buckinghamshire for your health needs.
WALK IN APPOINTMENTS
We have recently had an increase in patients coming into the surgery and expecting to be seen without an appointment.
Unfortunately as we are not a Walk-In Centre, patients can only be seen if an advance appointment has been made.
You should go to the Urgent Care Centre if you have an INJURY such as a possible FRACTURE, or new WOUNDS e.g. from injury or animal bite that may need washing out and/or dressing as they are set up to assess and treat these.
The nearest Walk-In Centre is Milton Keynes Hospital Urgent Care Centre
Please click on the link below for our full Privacy Notice which explains why we collect information about you, how that information may be used and how we keep it safe and confidential.
Privacy Notice - May 2018
TEXT MESSAGE REMINDER SERVICE
We are now using a text message service to send patients a reminder of their appointment.
Please could you check with Reception that we have your correct mobile telephone number.
If you do not want to receive a reminder by text please let our Reception staff know.
An average of 2 appointments are wasted EACH DAY by patients who do not turn up.
If you are unable to make your appointment please make sure you let our Receptionists know as soon as possible so the appointment can be offered to another patient.
ACCESS TO MEDICAL RECORDS
NHS England’s Patient Online Programme ‘Improving patient experience’ - access to medical records
In response to NHS England’s Patient Online Programme ‘Improving patient experience', from the 31st March 2016 you will be able to view your medical record online. If you already have access to online services i.e. booking appointments and ordering repeat medication, you may now also see other aspects of your medical record - medication, allergies and adverse reactions, test results, list of medical problems and consultation dates.
If you would like access to your medical record please see our online services page for details on how to request this.
All patients are allocated a named GP.
If you wish to know who your allocated GP is please contact Reception
Ashcroft Surgery patients are always welcome to book appointments with any available GP and are not restricted only to their allocated GP.